Most of our products are offered with free shipping, meaning shipping has been included in the price to provide you with the total cost of the order. Please see our replacement policy below for more details. Of course, unforeseen problems with your orders will be handled free of charge. Our customer service team is more than willing to answer any and all product questions. If the items were damaged during shipping, we are required to contact UPS and UPS may have to inspect the package. Due to the high cost of shipping truck and white glove freight, returns for these items are in most cases prohibitively expensive. Please make sure all of your questions are answered before ordering. If the items that you received are damaged or defective, please contact us immediately by phone or e-mail for return instructions. Car seats and strollers cannot be returned after being used and will be under manufacturer’s policy, please check thoroughly before you use these items. If you are unsure about the product or have any questions, please contact us before opening the package. Breastpumps, Bottles, Nipples, Feeding Accessories, Pacifiers, Spouts, Breast Care Products, Scales, Breastpump Accessories, Breastpump Parts, Nursing Stools, Potty Seats. The following products will not be accepted for any reason once opened or used due to sanitary/hygiene reasons. Items returned that were offered with free shipping, will have the actual shipping charges deducted from the amount. O! Baby is not responsible for the loss of or damage to any returned merchandise. For your protection, you may wish to insure the package when you mail or ship it back to us. Returning shipping is at customer's expense. (amount will be determined on individual basis). Any items not returned in new condition will be assessed a restocking fee. If you are not completely satisfied with your purchase within the first 30 days from the date of purchase, we will gladly offer a full refund or exchange minus shipping costs.Īll returned items must be in their original condition with the original packaging intact and all warranty cards, manuals and paperwork included. In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product.We want you to be completely satisfied with your purchase at. Office Products and Wireless Returns Policy New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items. Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.Ĭamera, Electronics and PC Returns Policy Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.
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